When managing refunds on the EBEEPCB platform, customers have the option to direct refunds to their EBEE Balance through the "Order Refunds Setting" feature. Traditionally, when refunds are processed back to a bank account or other payment methods, customers often face transaction fees and delays, which can take anywhere from 2 to 15 business days. To offer a more efficient and cost-effective solution, EBEEPCB introduced the "Order Refunds Setting" feature. By choosing this option, customers can avoid transaction fees, access their refunded funds instantly, and streamline their future purchases on the platform. This guide will walk you through what this setting is, why it's beneficial, and how to set it up.

1. What is "Order Refunds Setting"?

The "Order Refunds Setting" is a feature on the EBEEPCB platform that allows customers to have refunds credited directly to their EBEE Balance. This balance can be used for future orders, providing a convenient way to manage your funds within the platform.

2. Why Set Up "Order Refunds Setting"?

Choosing to have refunds credited to your EBEE Balance offers several advantages:

(1) No Transaction Fees: Refunds to your EBEE Balance are free of any transaction fees, unlike refunds processed back to a bank card, which may incur fees for each transaction.

(2) Immediate Availability: Refunds to your EBEE Balance are faster and immediately available for future orders. Unlike refunds to a bank card, which can take 2 to 15 business days to process, EBEE Balance refunds allow you to place new orders without delay.

(3) Flexibility: You can enable or disable this feature at any time, giving you control over how you manage your refunds.

For these reasons, we highly recommend setting up this option, especially if you frequently place orders or anticipate needing a flexible payment option in the future.

3. How to Set Up "Order Refunds to EBEE Balance"?

You can set up refunds to your EBEE Balance through two different methods:

Method 1: Setting Up During Checkout

(1) First Time Setup: If you’ve never set up this option before and you want to have refunds credited to your EBEE Balance, simply check the "Order refunds to your EBEE Balance" box at the bottom right of the payment screen.

(2) Automatic Prompt: After checking the box, a prompt will automatically appear, as shown in the image below. If you don’t want the system to remind you again, click "Do not show again." Once set, any future refunds will automatically be credited to your EBEE Balance.

Method 2: Manual Setup in Your Account

(1) Access Your Account: Log in to your EBEEPCB account, click on your username at the top of the homepage.

(2) Configure Refund Settings: Then select "Payments" and go to "EBEE Balance."

On the EBEE Balance page, click on "Order Refunds Setting" to set up your refund preferences.

(3) Enable the Feature: Toggle the slider to blue to enable the "Order Refunds to EBEE Balance" setting. Once enabled, refunds will be credited to your EBEE Balance without any transaction fees.

(4) Disable the Feature: You can enable or disable this feature at any time by toggling the slider. When the slider turns gray, the feature is turned off. See the image below for reference.

Once this setting is enabled, any refunds will automatically be credited to your EBEE Balance, free of any transaction fees. You can disable this setting at any time if you prefer to have refunds processed differently.

4. Please Note:

1. You can withdraw your refund from EBEE Balance to the original payment method within 6 months; after 6 months, withdrawal will only be available to a bank card.

2. Refunds for orders shipped with EuroPacket cannot be credited to EBEE Balance.